Returns & Cancellations
If you are unhappy with your purchase, you may return it for any reason within 14 days of receipt there are some exceptions to this, which are highlighted below. Buyer is to pay for all shipping costs for any returned item and shipping is non-refundable for any return.
Returned items will be subject to a 15% restock fee
Returns are not accepted for any reason after 14 days of receipt.
We do our best to hand pick quality items, however you might not receive a perfect box. There may be shelf-wear, creases, or slight imperfections. There can also be minor issues with paint & flocking. Unfortunately, we will not be able to exchange items due to imperfections.
We ship everything in double walled boxes, bubble wrapped and padded where need, to try to ensure they arrived in top condition sadly we can not always make sure that the couriers treat your parcels well, should an item arrived with minor dents or creases, we simply can not replace these, as it would be too expensive for either party, and we would of taken every care in protecting the item when it left us.
All returns will be refunded as store credit (accessible via your account) and not to your original payment method; unless specifically requested at the time of your return request. Any and all discount codes or member rewards are non refundable and cannot be reinstated.
Chance of a Chase Exclusive orders - where a chance of a Chase variant is offered by Collekt, they are shipped at random and have no guarantee of receiving a chase with purchase. These orders are not eligible for returns or exchanges.
Clothing - Any clothing item ordered can only be returned if unopened in its original packaging. We are unable to accept returns or exchanges on clothing which has been removed from its packaging.
Please contact customer service before returning any item.
In the event that you wish to cancel part or all of your order you may do so by contacting Customer Services, however, all cancellations (for any reason) are subject to cancellation fees.
If you cancel all or part of your order within 14 days of placing the order a 25% cancellation fee will be incurred. After 14 days a 50% cancellation fee will be incurred.
As much of our stock is bought to order, these fees are necessary to ensure against loss of value to Collekt.
All cancellations will be refunded as store credit (accessible via your account) and not to your original payment method; unless specifically requested at the time of your cancellation request. Any and all discount codes or member rewards are non refundable and cannot be reinstated.