We ship everything in sturdy boxes, bubble wrapped and padded where need, such as pops and figures etc to make sure they arrived in top condition.
Sadly we can not always make sure that the couriers treat your parcels well, should an item arrived with minor dents or creases, we simply can not replace these, as it would be too expensive for either party, and we would of taken every care in protecting the item when it left us. If an item is completely destroyed or lost however we will refund and make a claim for the item.
Please note: Chase variants are shipped at random. There is no guarantee of receiving a chase with purchase. All sales final; no returns or exchanges.
If your package has been destroyed by Royal Mail, please use the returns form.